NHTSA Complaint #10547344 — 2003 FORD EXPLORER SPORT VISIBILITY/WIPER

Complaint Details

ODI Number	10547344
Vehicle	2003 FORD EXPLORER SPORT
Component	VISIBILITY/WIPER
Date of Incident	July 30, 2013
Date Filed	October 9, 2013
Mileage	99,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

LEFT REAR LIFTGATE HINGE FAILED/BROKE; LIFTGATE GLASS ALMOST FELL OFF COMPLETELY (BUT WAS STILL PARTIALLY ATTACHED VIA RIGHT HINGE). THIS HAPPENED WHEN VEHICLE WAS PARKED. NO OBVIOUS SIGNS OF "WEAR AND TEAR"; LIFTGATE HINGE HAD BEEN USED NORMALLY FOR SEVERAL YEARS. MANY OTHER NHTSA REPORTS LIST THIS DEFECT (04V442000). FORD ISSUED A RECALL SEVERAL YEARS AGO (04S20), BUT IT ONLY COVERS A VERY SPECIFIC AND LIMITED RANGE OF VIN NUMBERS; MINE WAS EXCLUDED. MANY OTHER 2003 FORD EXPLORER SPORT OWNERS REPORT THE SAME PROBLEM, YET NOTHING HAS BEEN DONE TO REMEDY THIS PROBLEM OR COMPENSATE THE AFFECTED OWNERS FOR THEIR LOSSES. I HAD TO PAY "OUT OF POCKET" AT A LOCAL PRIVATE SHOP TO GET MY HINGE REPAIRED. *TR

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