NHTSA Complaint #10547365 — 2003 FORD EXPLORER SPORT STRUCTURE:BODY

Complaint Details

ODI Number	10547365
Vehicle	2003 FORD EXPLORER SPORT
Component	STRUCTURE:BODY
Date of Incident	October 7, 2013
Date Filed	October 9, 2013
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WINDOW FEEL AND SHATTERED INTO A MILLION PIECES. AFTER CONTACTING MY INSURANCE TO HAVE THE GLASS REPLACED I FOUND OUT THE REASON FOR THE INCIDENT WAS DUE TO A FAULTY HINGE. I WAS TOLD BY THE GLASS COMPANY THAT THE HINGE FAILED DUE TO ELECTROLYSIS (TWO DIFFERENT METALS REACTING WITH EACH OTHER). I FEEL THIS IS THE SAME ISSUE THAT HAPPENED WITH FORD RECALL MANUFACTURER CAMPAIGN NUMBER: 04S20, HOWEVER MY VIN DOES NOT PULL UP THIS ISSUE CODE AND THEREFORE I AM NOT RECEIVING ASSISTANCE FROM FORD WITH THIS MANNER. AFTER DOING RESEARCH ONLINE I HAVE FOUND MANY OTHER OWNERS OF MY SAME MAKE AND MODEL WHO HAVE EXPERIENCED THE SAME ISSUE. I FEEL THIS NEEDS TO BE OFFICIALLY ADDRESSED AS I WAS DRIVING WHEN MY GLASS FELL, BUT WAS FORTUNATE THAT THERE WAS NO ONE BEHIND ME WHEN IT HAPPENED. OTHERWISE I AM 100% POSITIVE IT WOULD HAVE CAUSED AN ACCIDENT. *TR

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