NHTSA Complaint #10547288 — 2011 VOLKSWAGEN JETTA
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10547288 |
| Vehicle | 2011 VOLKSWAGEN JETTA |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 45,125 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
I WAS ON MY WAY HOME AFTER WORK APPROXIMATELY 6-7 PM DOING 45 MPH. I LOOKED DOWN TO MY INSTRUMENT CLUSTER TO CHECK MY SPEED TO MAKE SURE I WASN'T SPEEDING. THEN I SAW THE GLOW PLUG LIGHT BLINKING MULTIPLE TIMES THEN ABOUT LESS THAN 5-10 SECONDS LATER MY ENGINE CUT OUT. I COST OFF INTO A HARPER COLLEGE PARKING LOT CAME TO A STOP. I TRIED TO START THE CAR 2-3 TIMES, EACH TIME THE ENGINE WAS CRACKIN OVER BUT WOULDN'T START IT UP. I CALLED THE TOW TRUCK COMPANY AND HAD THE VEHICLE TOWED TO VW DEALER IN SCHAUMBURG, IL ( FOX VALLEY VW) DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED. VWOA COVER THIS UNDER POWER TRAIN WARRANTY 5/60K WARRANTY. THE DEALER REPLACE HPFP,LIFT PUMP, PUMP IN GAS TANK,FUEL LINES TO ENGINE,COILS ETC... REPAIRS CAME TO ROUGHLY $5300.00. VWOA ONLY GIVE 12/12K MILES WARRANTY ON THE HPFP. THIS IS A KNOWN PROBLEM ON SOME VW WITH CJAA 2.0L TURBO DIESEL ENGINES AND VWOA HAS NOT FOUND THE DEFECT IN THE HPFP.VWOA SHOULD EXTEND THE HPFP TO 100K MILES DUE TO DEFT IN THE HPFP SINCE THEY HAVEN'T FOUND THE PROBLEM AND CORRECTED IT. *TR
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