NHTSA Complaint #10546765 — 2012 FORD FOCUS ELECTRIC POWER TRAIN

Complaint Details

ODI Number	10546765
Vehicle	2012 FORD FOCUS ELECTRIC
Component	POWER TRAIN
Date of Incident	October 3, 2013
Date Filed	October 4, 2013
Mileage	7,916 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DRIVING ABOUT 30 MILES PER HOUR, THE CAR CHIMED A WARNING AND FLASHED "STOP SAFELY NOW" ON THE DASHBOARD. THE CAR LOST SPEED AND I COASTED TO A STOP AT THE SIDE OF THE ROAD. I WAS NOT ABLE TO RESTART MY CAR. THE "STOP SAFELY NOW" WARNING WITH CHIME REPEATED EACH TIME I TRIED TO RESTART. I CALLED A TOW TRUCK, HOWEVER, AFTER ABOUT 20 MINUTES, I WAS ABLE TO RESTART THE CAR. THIS HAS HAPPENED AT LEAST 7 TIMES PREVIOUSLY (VERY SIMILAR CIRCUMSTANCES). I'VE HAD THE CAR SERVICED MULTIPLE TIMES, TELLING THE DEALER OF THIS ISSUE, BUT DESPITE SOFTWARE UPGRADES, A REPLACED 12 VOLT BATTERY, IT'S STILL HAPPENING. THIS IS EXTREMELY UNSAFE AND I SERIOUSLY QUESTION FORD'S ABILITY TO UNDERSTAND THE PROBLEM AND FIX IT AS WELL AS MY SANITY FOR DRIVING THE CAR WITH THIS BEHAVIOR. *TR

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