NHTSA Complaint #10546709 — 2009 BUICK ENCLAVE

MY VEHICLE HAS EXPERIENCED THE EXACT SAME AS NUMEROUS COMPLAINTS FOR THIS MODEL AND YEAR. AT LOW SPEEDS, THE POWER STEERING WILL INTERMITTENTLY FAIL. JUST AS EVERYONE ELSE, I AM TOLD I NEED A NEW STEERING GEAR, POWER STEERING PUMP, AND ALIGNMENT. THIS IS A SAFETY ISSUE. RECENTLY WHEN TRYING TO PULL OUT FROM A GAS STATION, THE POWER STEERING FAILED AND IT WAS VERY DIFFICULT TO CONTINUE TURNING INTO NEAR LANE WITHOUT BEING PULLED INTO THE FARTHER LANE WITH ONCOMING TRAFFIC. IF THIS WOULD HAVE BEEN A DAUGHTER, I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED (PULL INTO ONCOMING TRAFFIC FOR A HEAD ON COLLISION AND POSSIBLE DEATH). FURTHER, TO DEMONSTRATE BUICK AND GM ARE FULLY AWARE OF THIS PROBLEM, WHEN I HAD IT INVESTIGATED AT THE LOCAL BUICK DEALER, THE SERVICE DEPARTMENT TOLD ME THAT GM CHANGED THE POWER STEERING PUMP AFTER THAT MODEL YEAR BECAUSE THE "7-VAN PUMP" INSTALLED DOES NOT GIVE A GREAT AMOUNT OF FLOW OF FLUID, AND IT IS NOW REPLACED WITH A 12-VANE PUMP. HE PROBABLY WASN'T SUPPOSED TO TELL ME THAT. BUICK AND GM OFFER ABSOLUTELY NO ASSISTANCE. IT IS ONE THING IF THERE WAS SOMETHING WRONG WITH AN AMENITY OR SOMETHING. BUT A SAFETY ISSUE SHOULD BE RECALLED OR ASSISTANCE GIVEN. AGAIN, THERE ARE NUMEROUS COMPLAINTS OF EXACTLY THE SAME ISSUE. IS IT GOING TO TAKE SOMEONE PULLING OUT AND BEING PULLED INTO ONCOMING TRAFFIC BEFORE GM DOES THE RIGHT THING? WILL AN INNOCENT PERSON HAVE TO DIE BEFORE THE PROPER ACTION IS TAKEN? VERY UPSET WITH THE LACK OF INTEREST FROM GM AND BUICK FOR THE SOLE PURPOSE OF "SAVING A BUCK". WHERE IS THE INTEGRITY? *TR