NHTSA Complaint #10545533 — 1993 CHRYSLER NEW YORKER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10545533
Vehicle	1993 CHRYSLER NEW YORKER
Component	SERVICE BRAKES
Date of Incident	September 4, 2013
Date Filed	September 26, 2013
Mileage	220,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE ABS PUMP WENT OUT ON THE VEHICLE ON AUGUST 30, 2013. IT HAS BEEN AT THE DEALER SINCE SEPTEMBER 4, 2013. I HAVE INFORMATION STATING THAT THE PUMP IS COVERED UNDER A LIFETIME WARRANTY AND CHRYSLER CORPORATION HAS GIVEN ME THE RUN AROUND ON IT SAYING THAT IT DOES NOT MEAN LIFETIME SINCE IT FAILED AGAIN AFTER THE ORIGINAL RECALL REPAIR. I AM SORRY BUT I THOUGHT LIFETIME MEANT LIFETIME ACCORDING TO THE DOCUMENTS THAT I HAVE AND READ. THEY REFUSE TO PROVIDE ME WITH AN ALTERNATE CAR TO DRIVE SO I CAN GET TO WORK STATING THAT IS NOT COVERED EITHER. THEY ARE THE POOREST EXCUSE OF A BUSINESS THAT I HAVE EVER DEALT WITH AND TELL YOU SOMETHING DIFFERENT WITH EACH CUSTOMER SERVICE REPRESENTATIVE YOU SPEAK TO. THEY CANNOT EVEN TELL THE SAME LIES TWICE. I WAS FIRST INFORMED THAT THEY COULDN'T GET THE PARTS, THEN TOLD THEY WERE ON BACK ORDER AND NOW I AM TOLD THEY DO NOT HAVE AN ETA FOR THE PARTS. I WILL NOT ADVISE ANYONE TO PURCHASE ANY OF THEIR PRODUCTS SINCE THEY DO NOT HONOR WARRANTIES OR STAND BEHIND THEIR PRODUCTS. *JS

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