NHTSA Complaint #10545496 — 2003 MINI COOPER

WE BOUGHT 2 2003 MINI COOPERS IN 2003. BOTH VEHICLES HAD ELECTRIC POWER STEERING PUMP FAILURES, ONE IN MARCH 09 AT 143060 AND THE OTHER MINI IN JULY 2010 AT 133380. WE RECEIVED THE EPS EXTENDED WARRANTY LETTER AND SENT IN OUR CLAIM, USPS DOCUMENTED DELIVERY TO MINI USA ON JUNE 29, 2013. I HAVE CALLED MINI "CUSTOMER SERVICE" ON AUGUST 8, AUGUST 29, AND TODAY SEPTEMBER 26. NO ONE THERE CAN TELL YOU ANYTHING AND THEY DO NOTHING EXCEPT APOLOGIZING FOR NOT KNOWING ANYTHING. THEY SAY RESPONSES ARE TAKING 12 WEEKS WHICH IS WHERE I AM ON THE CALENDAR. MY REPAIR COSTS WERE IN EXCESS OF $2000. TODAY I AM SENDING A HAND WRITTEN COMPLAINT LETTER WITH COPIES OF ALL RECEIPTS TO JIM MCDOWELL VP MINI USA. NHTSA NEEDS TO FOLLOWUP ON THIS. THE EXTENDED WARRANTY WAS INTENDED TO HEAD OFF A RECALL BUT THEY ARE NOT HANDLING IT IN A PROPER MANNER. TURN UP THE HEAT! *JS