NHTSA Complaint #10545239 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE JERKED AND FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD ROLL AWAY WHEN PARKED ON A SLIGHT INCLINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 11,500....UPDATED 11-14-13 *BF THE CONSUMER STATED SHE STARTED HEARING A KNOCKING NOISE COMING FROM UNDER THE HOOD, ESPECIALLY WHEN GOING OVER A BUMP OR IN A PARKING LOT. AROUND THAT TIME, SHE ALSO STARTED TO REALIZE THE VEHICLE WAS ROLLING BACKWARDS ON AN INCLINE, WHEN SHE TOOK HER FOOT OFF THE BRAKE AND THEN STARTED TO ACCELERATE. IT CONTINUE TO HAPPEN ON AND OFF WHENEVER SHE WAS ON AN INCLINE. ALSO, WHEN THE CONSUMER PROCEEDED FROM A STOP LIGHT, OR STOP SIGN, IT FELT AS THOUGH THE VEHICLE WASN'T GOING INTO TO GEAR. WHEN IT DID, THERE WAS A STUTTER AND THE VEHICLE WOULD HESITATE , AS IF IT WERE GOING TO STALL. WHILE MERGING INTO TRAFFIC ON THE HIGHWAY, WHEN SHE PRESSED THE ACCELERATOR, THE VEHICLE WOULDN'T GO INTO GEAR. THE DEALER UPDATED THE PCM AND TWICE AND REPLACED A STRUT BEARING.