NHTSA Complaint #10545220 — 2008 VOLKSWAGEN PASSAT

THE CAR WAS PARKED AND WOULD NOT START EVEN AFTER A CHECK OF THE BATTERY. THE CAR HAD NO POWER WHATSOEVER AND COULD NOT BE PLACED INTO NEUTRAL TO TOW. AFTER 4 DAYS IN THE SHOP, IT WAS DETERMINED THAT THE ENTIRE ANTI-THEFT SYSTEM HAD BURNED OUT AND FRIED THE IGNITION AS WELL. HOW THIS HAPPENED IS A COMPLETE MYSTERY AS THERE HAD NEVER BEEN EVEN THE SLIGHTEST INDICATION THAT SOMETHING WAS WRONG BEFORE THIS INCIDENT.THE ENTIRE STEERING COLUMN HAD TO BE PULLED OUT OF THE VEHICLE AND THE MODULE HAD TO BE REPLACED. I HAVE SEEN MANY, MANY REPORTS OF THIS SAME ISSUE WITH THIS CAR ON THE INTERNET AS I DID SOME RESEARCH AFTER THIS HAPPENED. THE PRICE TO REPAIR THE CAR WAS $895.00,,,WHICH SEEMS RIDICULOUS TO ME GIVEN THAT THE CAR ONLY HAS 45K MILES. I TRIED TO GET SOME HELP FROM VW CUSTOMER CARE GIVEN THAT THIS SEEMS LIKE A DESIGN FLAW...IT REALLY IS UPSETTING TO HAVE TO PAY SO MUCH FOR A CAR SO LIGHTLY USED...AND COULD IT JUST HAPPEN AGAIN? VW WAS COMPLETELY UNWILLING TO WORK WITH ME IN ANY WAY. *JS