NHTSA Complaint #10545075 — 2011 DODGE DURANGO

MY 2011 DURANGO DOES NOT START. IT PRESENTS SIMILAR TO HOW A CAR WOULD IN THE PAST WHEN THE FUEL PUMP WOULD FAIL. THE DEALER DID A "DIAGNOSTIC" AND INITIALLY SAID IT WAS OK AND IT STARTED RIGHT AWAY. FIRST STOP ON THE WAY HOME AT THE STORE, IT WOULDN'T START AGAIN. WHEN WE DID GET IT STARTED, IT HAS NOW BEEN SITTING IN OUR DRIVE FOR A MONTH WAITING FOR A PART THE DEALER IDENTIFIED AS THE TIPM, TOTAL INTEGRATED POWER MODULE. THEY SAID IT WAS 1100 PARTS BACKORDERED, AND GAVE A STORY ABOUT HOW THE PART IS SPECIFIC FOR THE VEHICLE AND HOW THE PART PRODUCTION WERE AFFECTED BY THE RECESSION ETC. THE VEHICLE IS ALMOST DONE WITH IT'S THIRD YEAR PRODUCTION, MOVING TO 4TH YEAR NOW, AND THEY CLAIM THEY HAVE NO PART. WE HAVE NOW BEEN TOLD OCTOBER 22 THEY MAY HAVE THE PART, AFTER BEING TOLD IT WOULD BE "NO LATER THAT 9/23/13". THE DEALERSHIP (AND ANOTHER LOCAL ONE) HAVE BEEN LOOKING FOR RESOLUTION, AND DESPITE HAVING A CASE MANAGER AT DODGE, STILL GETTING RUN AROUND. WE HAVE HEARD THIS IS FAIRLY COMMON FOR THIS TO OCCUR BETWEEN 35000 AND 75000 MILES ON THIS VEHICLE, AND IT MANIFEST AS VARIOUS ELECTRONIC ISSUES FROM STARTING, TO VARIOUS SIGNAL AND WIPER MALFUNCTIONS ETC, ANYTHING ELECTRICAL.