NHTSA Complaint #10543899 — 2008 TOYOTA CAMRY

I HAVE A 2008 TOYOTA CAMRY WITH A CERTIFIED WARRANTY. THERE IS A CLICKING SOUND IN THE STEERING WHEEL WHEN TURNING. I TOOK IT TO TOYOTA AND THEY SAID THAT IT NEEDED A GREASE KIT FOR THE STEERING SHAFT ASSEMBLY AND THIS WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. IF THEY REPLACED THE STEERING SHAFT, IT WOULD BE COVERED. THEY ALSO STATED THIS COULD HAPPEN AGAIN AND I MAY HAVE TO DO A GREASE SERVICE AGAIN DOWN THE ROAD. I TOOK IT TO MY LOCAL MECHANIC AND ASKED THEM WHAT THEY THOUGHT AND THEY FOUND THAT THE 2007 HAD ISSUES WITH THE STEERING SHAFT ASSEMBLY AND THE REMEDY WAS TO REPLACE THE STEERING SHAFT WITH AN UPDATED PART. THEY RECOMMENDED REPLACEMENT AS IT WOULD OCCUR AGAIN. I COMMUNICATED WITH TOYOTA CORPORATE AND THE LOCAL TOYOTA AND THEIR POSITION WAS FIRM THAT THEY SHOULD NOT HAVE TO REPLACE THE STEERING SHAFT UNDER WARRANTY TERMS. THEY ALSO STATED THAT THIS SHOULD NOT CAUSE ANY ISSUES IF I DID NOT DO THE GREASE KIT SO I DID NOT HAVE THEM PROVIDE THE SERVICE. LONG STORY SHORT, IT SOUNDS LIKE MY 2008 (WHICH WAS MANUFACTURED IN 2007) WAS ASSEMBLED WITH THE WRONG STEERING SHAFT PART BUT THEY HAVE CREATED A GREASE KIT TO AVOID HAVING TO REPLACE THIS UNDER WARRANTY. IS THERE ANY ADDITIONAL ACTION I CAN TAKE TO HAVE TOYOTA PROVIDE THE APPROPRIATE REMEDY TO THIS SUCH AS REPLACE IT WITH THE MORE UPDATED STEERING SHAFT? I APPRECIATE YOUR HELP AND LOOK FORWARD TO YOUR RESPONSE. HAVE A GREAT DAY! *TR