NHTSA Complaint #10543847 — 2011 MERCEDES-BENZ E350

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

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Complaint Details

ODI Number 10543847
Vehicle 2011 MERCEDES-BENZ E350
Component SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident
Date Filed
Mileage 26,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I WAS DRIVING DOWN THE ROAD ON LAYTON AVE AND 43RD STREET, AND OUT OF NOWHERE THE HEADRESTS OF THE VEHICLE EXPLODED, PUSHING MY NECK FORWARD. GRANTED I WENT OVER A HOLE NOT THAT BIG, BUT THE EXPLOSION WAS SO DRASTIC THAT IT PUSHED MY SEAT FORWARD AND MY NECK IS NOW SORE AND TENDER FROM THE IMPACT. I AM REALLY SCARE NOW THAT THIS CAN HAPPEN ANYWHERE. I CALLED MERCEDES BENZ DEALERSHIP AND THEY SAID THAT THEY WANT ME TO BRING THE CAR SO THE CAN RESET THE SYSTEM. I DON'T LIKE THAT IDEA, BECAUSE I GOT THIS CAR BRAND NEW AND NOW THE VALUE REALLY CHANGE. I DON'T FEEL SAFE IN IT ANYMORE. I DON'T THINK MERCEDES IS WILLING TO TAKE THE CAR BACK EITHER. SHOULD I FOLLOW A LAWSUIT? I HAVE 5 MONTHS LEFT ON THIS LEASE BUT ANYTHING CAN HAPPEN WITH THIS CAR NOW SINCE ALREADY SHOWED SOME MALFUNCTION. HEADRESTS ARE SUPPOSED TO POPPED OUT ONLY IF YOU ARE REAR ENDED. *TR

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