NHTSA Complaint #10543632 — 2013 HONDA CR-V

WHILE DRIVING, I THOUGHT THE ENGINE WAS REVVING DUE TO THE SOUND THAT I WAS HEARING. I WENT FOR AN OIL CHANGE, AT 10,000 MILES, AND MENTIONED THE NOISE TO THE ADVISER. I TOLD HIM THE SOUND STARTED AT ABOUT 9500 MILES AND APPEARED TO BE GETTING LOUDER AT 10,000 MILES. I WAS TOLD IT WASN'T ANYTHING TO DO WITH THE ENGINE, TRANSMISSION OR ANY OTHER COMPONENTS OTHER THAN A WHEEL BEARING ON THE FRONT DRIVER SIDE. NO ONE LOOKED AT THE AREA TO DETERMINE IF IT WAS INDEED THE WHEEL BEARING. MY TIRES WERE ROTATED ALONG WITH THE OIL CHANGE. I WAS TOLD MY TIRES WERE FINE AND WEARING EVENLY. NOTHING WAS CHECKED OR DONE TO SPECIFICALLY SEE OR KNOW IT WAS/IS A WHEEL BEARING. I HAD TO REMIND THE ADVISER ABOUT THE NOISE I HAD BEEN HEARING. MY CAR WAS TEST DRIVEN BY THE FOREMAN TO HEAR THE NOISE. HE DROVE IT ON THE HIGHWAY, I WAS IN THE CAR. HE STARTED SWERVING THE CAR. HE THEN STATED IT WAS DEFINITELY A WHEEL BEARING. MY VEHICLE IS UNDER WARRANTY AND WHEN I MENTIONED THE POSSIBILITY OF THE OTHER BEARINGS GOING, HE SAID UNLIKELY BUT WOULD CHECK THE FRONT PASSENGER WHEEL BEARING. THE PART WASN'T IN STOCK AND HAS TO BE ORDERED AND I HAD TO MAKE AN APPOINTMENT FOR 09/17/2013 TO HAVE THEM CHECK/REPAIR THE WHEEL BEARING(S). SEEMS ODD FOR THE WHEEL BEARINGS TO GO AFTER ONLY ABOUT 9500 MILES. *TR