NHTSA Complaint #10543382 — 2008 DODGE GRAND CARAVAN

I PURCHASED MY VAN IN MARCH OF 2009 FROM LEE CHRYSLER. IT WAS A ONE OWNER WITH SOME WARRANTY LEFT ON IT. A WEEK OR TWO, MAYBE LESS MY HUSBAND AND I HAD PROBLEMS WITH THE KEYLESS ENTRY KEYS NOT OPENING THE VAN. AFTER SEVERAL TRIPS TO THE DEALERSHIP THAT PROBLEM WAS RESOLVED. FROM THAT TIME ON, EVERY FEW MONTHS THERE WAS ANOTHER PROBLEM. I HAVE ALL THE DOCUMENTATION, AS TO WHEN ALL THE WORK WAS DONE AND WHAT. WHEN I PURCHASED THE VAN THE PREVIOUS OWNERS HAD ALREADY REPLACED THE BRAKES AND STARTER. I FOUND THIS OUT WHEN I HAD TO REPLACE THE BRAKES OCTOBER 2011 AND THE STARTER IN THE SPRING OF 2012. SINCE THESE ITEMS WERE UNDER WARRANTY IN 2008, THE FIRST TIME THEY WERE REPLACED, I THINK IT WAS THE DEALERSHIPS PLACE TO TELL ME THAT THIS WORK HAD BEEN DONE. IN JULY 2013 THE IGNITION STOPPED WORKING AND I HAD TO HAVE IT REPLACED. LEE CHRYSLER DOESN'T HAVE CARS TO LOAN, I HAD TO RENT ONE AT MY EXPENSE. THEY ORDERED AND REPAIRED THE IGNITION, THEN MY KEYS WOULD NOT PROGRAM TO THE NEW IGNITION, SO I HAD TO WAIT, PAYING FOR THE RENTAL ANOTHER 3 DAYS FOR THEM TO ORDER NEW KEYS, AT MY EXPENSE. THE COMPANY SHOULD HAVE KNOW THAT OLD KEYS, THE TYPE I HAVE, WOULD NOT PROGRAM TO A NEW IGNITION. THIS IS JUST THE THINGS THAT I HAVE RECEIPTS FOR. THE RECALLS I DON'T HAVE ALL OF THEM, BUT YOU HAVE THAT LIST. I THINK SINCE THE COMPANY SOLD ME A BAD VAN IN THE BEGINNING THAT THEY SHOULD HELP ME GET INTO A VEHICLE I COULD AFFORD TO REPLACE THIS ONE. OK I KNOW YOU SAY WHY DIDN'T I CONTACT YOU OR SOMEONE BEFORE NOW. I DID WRITE TO CHRYSLER CO. IN 2010 AND THEY SAID THEY WERE SORRY I WAS UNHAPPY WITH MY VAN, BUT THERE WASN'T ANYTHING THEY COULD DO. I ALSO SENT THEM A E-MAIL. THEY WILL NOT DO ANYTHING, MY VAN ONLY HAS 70,000 MILES ON IT. THANK YOU FOR YOUR TIME.