NHTSA Complaint #10543358 — 2011 DODGE DURANGO

WE BEGAN HAVING PROBLEMS WITH STARTING THE CAR ON 7/30/2013. IN TRYING TO START IT, IT SIMPLY WOULDN'T GO. AFTER MANY ATTEMPTS THE CAR WOULD FINALLY START. WE BROUGHT OUR 2011 DODGE DURANGO TO THE DEALERSHIP WHERE THEY IDENTIFIED THE PROBLEM AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) THAT WAS NOT SENDING THE SIGNAL CORRECTLY TO FUEL PUMP. NOW FORWARD 6+ WEEKS AND OUR CAR IS STILL AT THE DEALERSHIP. APPARENTLY THE TIPM CHIP IS ON INDEFINITE BACK ORDER. BEING TOLD THAT BECAUSE WE'RE AT 37,104 MILES, THERE'S NOTHING CORPORATE CAN DO. SO THE VEHICLE IS STILL SITTING THERE AND THERE IS NO ETA ON WHEN WE'LL GET IT BACK.. TRIED TO BE PATIENT AND SUGGESTED A FREE RENTAL BUT WAS SHUT DOWN BY CORPORATE. AT MY WITS END.. THIS IS ABSOLUTELY RIDICULOUS THAT A PART LIKE THIS WOULD GO OUT ON A TWO YEAR OLD VEHICLE AND THERE NOT BE A REPLACEMENT PART READILY AVAILABLE. OBVIOUSLY WITH THE "EXTREME" BACK ORDER TIME THIS IS A VERY COMMON PROBLEM. I BELIEVE A RECALL IS DEFINITELY IN ORDER FROM CHRYSLER CORPORATION. *TR