NHTSA Complaint #10543202 — 2009 NISSAN MURANO

OUR VEHICLE IS A 2009 NISSAN MURANO SL WITH RELATIVELY LOW MILEAGE. AROUND NOVEMBER OF 2010 THE DOOR LOCK ACTUATORS BEGAN TO RANDOMLY FAIL TO WORK ON THIS VEHICLE. OVER A PERIOD OF SEVERAL MONTHS THE MALFUNCTIONING DOOR LOCK ACTUATORS SPREAD TO ALL FOUR OF THE DOORS ON THIS CAR. I HAVE CONTACTED TWO DIFFERENT DEALERSHIPS AFTER HAVING LEARNED THAT THIS IS A VERY COMMON FAILURE ON MULTIPLE YEAR MODELS OF NISSANS. BOTH DEALERS EXPLAINED THERE WAS NO RECALL AND THAT THE REPAIRS WOULD LIKELY RUN $1200 TO $1800 TO FIX ALL FOUR DOORS. LIVING IN THE HOUSTON AREA AND HAVING A GRANDCHILD, THIS IS AN EXTREMELY DANGEROUS SITUATION. NISSAN SHOULD BE REQUIRED TO RECALL THE VEHICLES SUFFERING FROM THIS DEFECT. OTHER VEHICLES THAT I HAVE OWNED FOR MANY YEARS NEVER SUFFERED A FAILURE OF SUCH A CRITICAL COMPONENT. THE PRICE DEALERS ARE CHARGING FOR THIS REPAIR IS OUTRAGEOUS IN LIGHT OF THE FACT THAT IT IS SO CRITICAL TO SAFETY. THE INABILITY TO QUICKLY AND SAFELY LOCK A VEHICLE INVITES OCCUPANTS TO BE EJECTED IN THE EVENT OF A CRASH AND MAKES OCCUPANTS OF THE VEHICLE MUCH MORE VULNERABLE TO CAR JACKING OR OTHER FORCED ENTRY CRIMES. PLEASE LOOK INTO THE FREQUENCY AND SEVERITY OF THIS ISSUE AND FORCE NISSAN TO ACKNOWLEDGE THIS VERY SIGNIFICANT DEFECT IN THEIR VEHICLES. *TR