NHTSA Complaint #10542961 — 2012 FORD MUSTANG SUSPENSION

Complaint Details

ODI Number	10542961
Vehicle	2012 FORD MUSTANG
Component	SUSPENSION
Date of Incident	August 1, 2013
Date Filed	September 10, 2013
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

OUR 2012 FORD MUSTANG IS UNDER FULL WARRANTY. WHEN DRIVING ABOUT 5 MPH IN PARKING LOTS GOING OVER SPEED BUMPS WE NOTICED THERE IS A CREAKING/SQUEAKING NOISE COMING FROM THE FRONT SUSPENSION. WE TOOK OUR CAR TO THE DEALER WE BOUGHT IT FROM WHICH WAS NORTH PARK LINCOLN AND THEY CANNOT DIAGNOSE OR FIND THE ISSUE. THE FIRST TIME WE TOOK IT THE MECHANICS SAID THEY COULD NOT DIAGNOSE THE ISSUE AND THEY LUBED THE FRONT SUSPENSION. WELL THE NOISE WAS STILL THERE AND WE TOOK THE CAR BACK TO THE DEALER AND THEY HAVE YET TO FIND AN ISSUE WITH THE SUSPENSION. WHEN WE BOUGHT THE MUSTANG THE EXACT SAME NOISE OCCURRED IN THE REAR AND THE DEALER REPLACED THE BUSHINGS AND LINKS AND THE NOISE WENT AWAY. WE ARE TRYING TO TELL THE DEALER IT'S THE BUSHING, LINKS, AND SWAY BAR BUT THEY REFUSE TO DO ANYTHING. WE ARE GOING BACK TO THE DEALER TO SEE IF WE CAN GET THEM TO REPLACE THE COMPONENTS OF THE BUSHING AND LINKS. *TR

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