NHTSA Complaint #10542721 — 2007 MINI COOPER

SO, I HAVE ONE OF MANY THOUSANDS OF BAD THERMOSTAT HOUSINGS PART #11537534521( COOLING SYSTEM) . NONE OF THE PARTS HOUSES HAVE THEM IN STOCK. MINI SAID THAT THERE ARE 17,000+ OF THEM ON BACKORDER. 17,000! THIS APPEARS TO AFFECT MINIS FROM 2007 THROUGH 2010. SO, MINE SITS IN THE DRIVEWAY FOR AN INDETERMINABLE AMOUNT OF TIME. NOBODY ACTUALLY KNOWS WHEN (IF) THEY WILL BE AVAILABLE. THE PART HAS BEEN ON BACKORDER FOR A LONG TIME.THERE ARE GUESSES FROM SEPTEMBER 12TH TO OCTOBER 10TH. MOSTLY JUST SHOTS IN THE DARK, SO THEY CAN AT LEAST TELL YOU SOMETHING! THESE PARTS HAVE BEEN FAILING PREMATURELY FOR 6 YEARS, AND NOW LOOK AT THE MESS. MINI IS NOT EXACTLY PRO-ACTIVE. CERTAINLY OUR FIRST AND LAST MINI. I HAVE CONTACTED MINI AND BMW TO ASK WHAT THEIR SOLUTION WILL BE FOR ALL THE AFFECTED CUSTOMERS. ALL THEY DO IS TAKE MY NAME AND NUMBER AND TELL ME THAT THEY WILL CALL BACK . THEY NEVER DO . I AM HOPELESS WITH OUT A CAR THAT CAN NOT BE FIXED DUE TO THE MANUFACTURER ( MINI) NO HAVING REPLACING PARTS AVAILABLE. THIS IS UNACCEPTABLE . PLEASE HOLD MINI AND BMW ACCOUNTABLE FOR THAT. *TR