NHTSA Complaint #10542075 — 2009 SATURN OUTLOOK

I TOOK MY '09 SATURN OUTLOOK TO ROYAL AUTOMOTIVE DEALERSHIP ON 7/2/13 TO CORRECT ANOTHER (NOW THE 4TH) RECALL AND TO HAVE MY STEERING ISSUES CORRECTED. THE POWER STEERING LOCKS UP CONSTANTLY WHEN MAKING TURNS. IT IS VERY DIFFICULT TO MANEUVER AND IS VERY DANGEROUS, ESPECIALLY WHEN TURNING INTO ON COMING TRAFFIC. THE DEALERSHIP TOLD ME THAT THE STEERING NEEDED STEERING GEAR AND PUMP REPLACEMENTS AT A COST OF $1436. AFTER RESEARCHING ONLINE, I FOUND THAT MANY PEOPLE ACROSS THE NATION ARE HAVING THE VERY SAME PROBLEMS YET GM REFUSES TO CORRECT THIS DANGEROUS ISSUE. I SUPPOSED THEY ARE WAITING ON A CLASS ACTION LAW SUIT. AFTER WORKING WITH GM CUSTOMER ASSISTANCE, I AM STILL UNABLE TO GET HENRY PARKER AT ROYAL AUTOMOTIVE IN ALABAMA TO RETURN MY PHONE CALLS. FROM ALL THE COMPLAINTS ACROSS THE NATION, I WOULD THINK THIS WOULD NEED TO BE ANOTHER GM RECALL BECAUSE OF THE HIGH NATURE OF A POTENTIAL LIFE THREATENING SITUATION IN DRIVING THESE CARS. *JB