NHTSA Complaint #10538339 — 2012 FORD FOCUS

WE BOUGHT OUR CAR WITH ONLY 7 MILES ON IT. SHORTLY AFTER THE CAR STARTED ROLLING BACKWARDS WHEN SITTING ON A HILL OR STOP LIGHT. CALLED THE DEALERSHIP AND THEY STATED TO BRING IT IN. WELL IT WAS EXPLAINED TO US THAT THE CAR HAD A STANDARD TRANSMISSION AND THAT THIS WAS NORMAL. SO WE LEFT. THEN I WAS SITTING IN THE DRIVEWAY AND OUR GRANDCHILD GOT OUT OF THE CAR WHEN I PUT THE CAR INTO PARK AND IT ROLLED BACKWARDS KNOCKING HIM OVER. CALLED THEM AGAIN, GOT THE SAME ANSWER. THEN THE CAR STARTED TO STAY RUNNING AFTER THE KEY WAS TAKEN OUT. ALSO IT WAS NOT RUNNING WELL . THIS WAS JUST 2 MONTHS LATER. TOOK IT BACK GOT THE SAME ANSWER. WELL CALLED THE OWNER WITH NO RESPONSE. WE HAVE SINCE THEN TAKEN THE CAR BACK FOR THE SAME ISSUE AND STILL GET THE SAME ANSWERS. NOW THERE IS A NEW PROBLEM, ALWAYS FINDING OIL ON THE MOTOR. SO TOOK IT BACK IN AND THEY EXPLAINED TO ME THAT SOMEONE WAS DRIVING THE CAR WITH TWO FEET. THAT'S WHY THE TRANSMISSION WAS STILL SKIPPING. WELL I AM THE ONLY DRIVER OF THE CAR AND I ONLY USE MY RIGHT FOOT. THEY SAID THEY PUT A DIE INTO THE OIL TO SEE WHERE THE LEAK WAS COMING FROM AND WHEN I WENT ANOTHER 1000 MILES TO BRING THE CAR BACK. THEN I GET A CALL FROM THEM AND HAD AN APPOINTMENT. THEY PUT NEW BOLTS IN OUR VALVE COVER AND CLEANED ALL THE OIL UP. HERE IT IS WE HAVE HAD THE CAR OVER A YEAR AND STILL ARE HAVING SUCH TROUBLE WITH IT. SO I HOPE THAT HOPEFULLY SOON THAT THIS DEALERSHIP MAKES GOOD ON THIS CAR. JUST WENT AGAIN THIS LAST MONTH FOR THE 12TH TIME AND STILL GETTING THE SAME ANSWER. BUT I DO NOT HAVE A STANDARD CAR, I HAVE AN AUTOMATIC. *JS