NHTSA Complaint #10538003 — 2008 FORD EXPEDITION

WHILE DRIVING MY EXPEDITION EL ON THE HIGHWAY AND ROUNDING A CURVE AT 65 MPH, THE ENGINE DIED WITHOUT ANY WARNING. FORTUNATELY, I WAS ABLE TO PUT THE TRANSMISSION INTO NEUTRAL AND COAST TO A STOP IN A SAFE LOCATION. THE ENGINE WOULD NOT START FOR SEVERAL MINUTES, BUT THEN STARTED AND RAN NORMALLY. I DROVE IT STRAIGHT TO THE DEALER AND DROPPED IT OFF. THE DEALER DIAGNOSED IT AS A FUEL PUMP FAILURE, AND INFORMED ME THAT THE PART WAS ON BACKORDER AND THEY COULD NOT GUARANTEE A DELIVERY DATE. I HAVE BEEN WITHOUT MY CAR FOR 5 WEEKS, AND HAVE SPOKEN WITH THE SERVICE MANAGER AND FORD CUSTOMER SERVICE REPS ON SEVERAL OCCASIONS. AFTER FIRST OFFERING TO HELP WITH CAR RENTAL EXPENSES, I HAVE NOW BEEN TOLD THAT THEY WILL NOT ASSIST ME WITH RENTAL EXPENSES. THEY ALSO HAVE NOT BEEN ABLE TO ADVISE A DATE WHEN THE PART WILL BE AVAILABLE SO I CAN GET MY CAR BACK. MY $40,000 CAR IS NOW WORTH NOTHING, I CAN'T EVEN SELL IT. FROM WHAT I HAVE BEEN ABLE TO FIND OUT, THIS IS A COMMON FAILURE WITH THIS FUEL PUMP DESIGN. I WOULD LIKE FORD TO ORDER A RECALL, PAY FOR THE REPAIRS, AND COVER MY CAR RENTAL EXPENSES UNTIL THEY CAN REPAIR MY CAR. *TT