NHTSA Complaint #11462044 — 2008 FORD EXPEDITION

I received a 2008 Expedition Eddie Bauer edition as a birthday gift last October. By January, the passenger window completely quit working. One warm, sunny day, we decided to open the sunroof. We have never had issues with the sunroof malfunctions. A storm moved in and temperatures quickly dropped (we are on the TN/AL stateline, we get all four seasons in one day sometimes). The sunroof would NOT close. It would move forward maybe halfway and then back to completely open. We struggled for HOURS, had to purchase bags, duct tape, and several other items to close the opening. I had to purchase a hotel room for the night because there was no way it would stay in place for another 100 miles. The next day driving home, we stopped at a Co-Op and a gentleman helped us FORCE the sunroof closed. Since then, we have disconnected the button that cracks the rear two windows and sunroof. My truck interior was soaked. My twin girls were cold and miserable, as I was too. We could not afford that hotel room but had no other option.