NHTSA Complaint #10537932 — 2012 FORD FOCUS

SINCE WE PURCHASED THE VEHICLE, IT SEEMED TO STUTTER WHEN TRYING TO GO FROM A STOP. I WAS TOLD THAT THIS IS NORMAL FOR THIS TRANSMISSION. BUT ON AUGUST 24TH, THE TRANSMISSION STARTED TO HAVE EVEN MORE PROBLEMS. FIRST THE VEHICLE WAS HAVING A HARD TIME ACCELERATING PAST 20 MPH. THEN IT STARTED JERKING BACK AND FORTH, LUNGING TO AND FRO. IT WAS NOT SHIFTING GEARS LIKE IT SHOULD HAVE, AND IT FELT LIKE IT WAS GOING TO STALL, SO COMPLAINANT HAD TO PULL OVER TO AVOID AN ACCIDENT AND ALLOW FAST MOVING TRAFFIC TO PASS. AFTER TRAFFIC HAD PASSED, COMPLAINANT TURNED AROUND TO GO BACK HOME, JERKING AND LUNGING THE WHOLE TIME GOING LESS THAN 20 MPH. AFTER LEAVING THE CAR SIT FOR SEVERAL HOURS, THE VEHICLE STARTED UP AGAIN, AND SEEMED TO BE OPERATING NORMALLY. HOWEVER NOW THE VEHICLE IS HAVING A HARDER TIME GOING UP HILLS, AND HAS TROUBLE COASTING. FEELS LIKE SOMETHING IS DRAGGING IT DOWN. THIS COULD BE VERY UNSAFE, AS THE PROBLEM IS NOT PREDICTABLE, AND COULD POTENTIALLY CAUSE AN ACCIDENT. A 2012 VEHICLE WITH 39000 MILES SHOULD NOT BE HAVING TRANSMISSION PROBLEMS ALREADY.