NHTSA Complaint #10537460 — 2004 MERCURY MOUNTAINEER STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10537460
Vehicle	2004 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
Date of Incident	August 8, 2013
Date Filed	August 27, 2013
Mileage	141,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

REAR GLASS TAIL GATE HATCH HINGE - THE HINGE PIN WAS COMING OUT THROUGH THE POT METAL CASTING. EVERY TIME I OPENED IT WORE A BIT MORE. HINGE WAS TWISTED - GLASS HUNG DOWN OUT OF POSITION. I WAS AFRAID IT WOULD FAIL ON THE ROAD AND INJURE A CAR BEHIND ME. I BOUGHT A NEW DEALER HINGE AND INSTALLED IT MYSELF. PARTS AND SERVICE PEOPLE AT DEALER NEGLECTED TO TELL ME TO DISCONNECT THE GAS CYLINDERS. WITH TAILGATE CLOSED GAS CYLINDERS ARE NOT VISIBLE. I REMOVED THE BAD HINGE IN PREPARATION TO INSTALL NEW. IT WAS A WRESTLING MATCH AS THE CYLINDER WAS TRYING TO FORCE THE GLASS OUT AND DOWN WHICH TWISTED THE OTHER HINGE. NOW THAT OTHER HINGES PIN IS BREAKING THROUGH THE POT METAL. IT TOOK TWO OF US TO WRESTLE THE CYLINDER AND GET THE NEW HINGE IN PLACE. TO BE SAFE I'M JUST NOT GOING TO USE THE HATCH. *TR

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