NHTSA Complaint #10536738 — 2005 AEROLITE 30BHSL

2005 AEROLITE TRAILER WAS HIT IN A GAS STATION PULLING THE REAR BUMPER STRAIGHT OUT. DIDN'T NOTICE IT UNTIL I GOT HOME. FURTHER INSPECTION FOUND OUT THAT THE COUNTER TOP HAD SPLIT IN HALF AND THAT THE WINDOW IN FRONT OF THE SINK IS LOWER THAN THE SINK. CALLED THE INSURANCE COMPANY AND THE ADJUSTER SAID THAT THE FRAME IS BENT BUT THE INSURANCE COMPANY (NATIONAL INTERSTATE) WILL NOT COVER THE DAMAGE BECAUSE THEY SAY IT'S A MANUFACTURER DEFECT AND THAT THE ACCIDENT HAS NOTHING TO DO WITH THE FRAME DAMAGE. TALKED WITH DUTCHMAN AND THEY SAID THEY WILL NOT STAND BEHIND THE PRODUCT AND THAT I NEED TO TALK TO NORCO FRAMES. TIM BELLE AT NORCO SAID THE FRAME BENT BECAUSE OF WATER DAMAGE TO THE WALL AND FLOOR. SO FAR NO WATER DAMAGE TO THE FLOOR AND WALLS HAS BEEN FOUND. NORCO HAS RE-FABRICATED THEIR FRAMES TO KEEP THEM FROM TWISTING BUT STILL CLAIM THEY DON'T HAVE A PROBLEM. HAVE BEEN TOLD BY THE ADJUSTER AND TWO RV MECHANICS NOT TO PULL THE TRAILER BECAUSE IT WILL COME A PART MORE AND THERE IS A GOOD CHANCE THAT THE AXLES WILL COME OFF THE FRAME. *TR