NHTSA Complaint #10535686 — 2002 CHEVROLET SILVERADO 2500

ON JULY 23 2008, I WAS BACKING OUT OF A PARKING SPOT AND I LOST ALL STEERING, THE PITMAN ARM SHEARED OFF. I HAD INSTALLED THE FAB-TECH PITMAN ARM, IDLER ARM, TIE ROD ENDS, AND STEERING STABILIZER KIT. I FOUND OUT LATER THAT THE PITMAN ARM, AND IDLER ARM, HAD A RECALL. I CONTACTED FABTECH VIA EMAIL AND THEY TOLD ME WHO TO CONTACT ABOUT THE RECALL. I LATER GOT TRANSFERRED TO ANOTHER GUY AT FABTECH. HE SENT ME INSTRUCTIONS ON HOW TO GO ABOUT THE RECALL TO GET REFUNDED THE ORIGINAL PURCHASE PRICE AND GET A CHECK FOR THE INSTALLATION AND FRONT END ALIGNMENT AND THEY ARE ALSO SUPPOSE TO SEND THE NEW IDLER ARM AND PITMAN ARM. FABTECH ASKED THAT I BOX AND SHIP THE OLD PARTS TO THEM AND THEY WOULD THEN INSPECT THEM AND SEND THE CHECK AND PARTS. I SENT THE PARTS IN AND THEN THEY DECIDED THEY WERE NOT GOING TO HONOR THE RECALL. I HAD COMPLETE STEERING FAILURE, LUCKILY I WAS IN A PARKING LOT WHEN IT HAPPENED. JUST HOURS BEFORE I WAS ON THE HIGHWAY. A RECALL IS A RECALL AND THEY NEED TO HONOR IT FOR ME AS WELL. *TR