NHTSA Complaint #10535382 — 1999 CHRYSLER 300M

MY AIRBAGS EXPLODED ON MY CHRYSLER 300M 1999 JULY 8TH. THE CAR DOESN'T HAVE A RECALL ON THE AIRBAGS. CLEAN TITLE. I CAME HOME FROM WORK, PARKED MY CAR AND EVERYTHING WAS FINE. 3 HOURS LATER I HAD TO RUN TO THE STORE AND AS I WALKED TOWARDS MY CAR I NOTICED BOTH OF MY FRONT AIRBAGS OUT. I LOOKED AROUND MY CAR TO SEE IF THERE WAS ANY DAMAGE AND I COULDN'T FIND ANYTHING. I ASSUMED THAT THE EXPLOSION OF THE AIRBAGS COULD'VE BEEN DUE TO THE SEVERE WEATHER WE HAD IN OUR AREA, THERE WAS SOME FLOODING AND ALSO THE HOT/HUMID WEATHER. I DIDN'T MOVE MY CAR AFTER SEEING THE AIRBAGS OUT, THE CAR WAS LEFT AS IS. I CALLED MY INSURANCE COMPANY AND TOLD THEM WHAT HAPPENED AND THEY SENT ONE OF THEIR AGENTS TO TAKE A LOOK AND TAKE PICTURES AND CHECK THE CAR OUT HIMSELF. HE WAS SURPRISED TO HEAR THAT AIRBAGS EXPLODED WITHOUT THE CAR BEING IN AN ACCIDENT, BUT HE SAID THAT HE WOULD HAVE TO TALK WITH SOME OTHER PEOPLE AND SEE WHAT THEY HAVE TO SAY BECAUSE THEY'VE NEVER COME ACROSS A PROBLEM LIKE THIS. ABOUT A WEEK LATER HE SENT ANOTHER AGENT TO TAKE A LOOK AT THE CAR AND HE WAS SURPRISED AS WELL, HE TOOK A LOOK AT THE CAR, INSIDE AND OUT, COULDN'T FIND ANYTHING. THIS WAS BASICALLY AN INVESTIGATION AT THIS POINT. A WEEK LATER THE FIRST AGENT CALLS BACK TO NOTIFY ME THAT THEY ARE UNABLE TO PAY US FOR THIS DAMAGE AND THAT WE ARE ON OUR OWN BECAUSE THEY DON'T KNOW WHAT TO DO, THEY DIDN'T KNOW WHO TO PUT THE BLAME ON. I THEN DECIDED TO CALL CHRYSLER TELL THEM WHAT HAPPENED AND THEY SAID THEY DIDN'T KNOW WHAT TO DO EITHER AND ALSO TOLD ME THEY COULDN'T HELP BECAUSE IT'S A 99. IN ORDER TO REPLACE THE AIRBAGS I WOULD HAVE TO PAY 4K OUT OF POCKET. *TR