NHTSA Complaint #10534811 — 2011 VOLVO XC60

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10534811
Vehicle 2011 VOLVO XC60
Component ENGINE
Date of Incident
Date Filed
Mileage 35,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I WAS DRIVING ON INTERSTATE 84 IN CONNECTICUT WHEN THE LOW OIL LIGHT CAME ON. THE CAR, WHICH IS DEALER SERVICED, UNDER WARRANTY, NEEDED ALMOST 2 QUARTS OF OIL. I ADDED THE OIL AND BROUGHT IT TO THE SERVICING DEALER, WHO TOLD ME THAT THE CAR NEEDED NEW RINGS, AND THAT THEY WOULD ALSO REPLACE THE PISTONS. THEY TOLD ME THAT THIS WAS A DEFECT FOR THIS CAR MODEL, AND HAD BEEN CORRECTED IN LATER MODELS. II WAS UNAWARE THAT THIS CAR HAD ENGINE ISSUES - THERE HAVE BEEN NO NOTICES OR RECALLS FROM VOLVO. THE DEALER HAS REPLACED THE PISTONS AND RINGS, BUT CURRENTLY IS UNWILLING TO EXTEND THE ENGINE WARRANTY. I WAS TOLD THAT IT WAS "UNLIKELY" THAT I WOULD HAVE ANY PROBLEMS AT 70,000 OR 80,000 MILES BY THE SERVICE MANAGER. *TR

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