NHTSA Complaint #10534637 — 2011 KIA SPORTAGE

WHEN DRIVING OVER A SPEED BUMP, DIP OR UNEVEN ROAD YOU FEEL A VIBRATION IN THE STEERING WHEEL LIKE A SPRINGY FEELING AND YOU FEEL LIKE SOMETHING IS KNOCKING AGAINST SOMETHING UNDERNEATH THE CAR. I TOOK THE CAR TO THE DEALING FOR INSPECTION. THE TECH CLAIMED HE COULD NOT DUPLICATE THE PROBLEM. THE TECH AND I TOOK A ROAD TEST TOGETHER, WITH ME IN THE CAR POINTING OUT WAS I WAS FEELING, IT WAS THEN THE TECH COULD FEEL IT UNDERSTOOD WHAT I WAS TALKING ABOUT. HIS FIRST THOUGHT WAS A BOLT CAME LOOSE ON THE RACK AND PINION. AFTER INSPECTION THAT WAS NOT THE PROBLEM AND SAID THE RACK AND PINION NEEDED FURTHER INSPECTION. A NEW RACK AND PINION WAS INSTALLED AND REMOVED DUE TO IT NOT BEING FAULTY. AFTER THE CAR BEING IN THE SHOP 9 DAYS WE STILL HAVE NO CONCLUSION. THE PROBLEM IS STILL THERE. I HAVE TO WAIT UP TO 35 DAYS FOR A KIA ENGINEER TO COME AND INSPECT MY CAR. WHILE THE CAR WAS IN THE SHOP I ALSO HAD THE REGULAR SERVICE DONE AND NEW FRONT BRAKES PUT ON. THE TECH TOOK MY CAR ON ANOTHER ROAD TEST BEFORE GIVING IT BACK TO ME. WHILE ON THAT ROAD TEST, MY AIRBAG LIGHT CAME ON. THE TECH TOOK MY CAR BACK TO THE SHOP AND HAD TO REPLACE A CLOCK SPRING. AFTER PICKING UP MY CAR YESTERDAY WHILE DRIVING HOME I WAS DEALING WITH THE CAR PULLING TO ONE SIDE. FIRST IT PULLED TO THE RIGHT, THEN FOR THE REST OF THE RIDE HOME IT CONTINUED TO PULL TO THE LEFT. THE BRAKES DON'T FEEL RIGHT EITHER. YOU HAVE TO PUSH HARD AND EVEN WHILE YOUR PUSHING ON THE BRAKE ITS LIKE THE CAR DOESN'T WANT TO STOP. I THINK THERE IS AIR IN THE LINE, BUT NOT SURE. CAR GOES BACK TO THE SHOP THIS MONDAY FOR THE BRAKES AND THE PULLING TO ONE SIDE. *TR