NHTSA Complaint #10534464 — 2003 MINI COOPER

RE: EHPS EXTENDED WARRANTY COVERAGE I RECEIVED A LETTER FOR EXTENDED WARRANTY COVERAGE FOR A POWER-ASSIST STEERING ISSUE WHICH I HAD ALREADY REPAIRED AT MY OWN EXPENSE. WHEN I CALLED TO INQUIRE, WAS TOLD CLAIMS FOR REIMBURSEMENT WOULD BE PROCESSED IN 6-8 WEEKS. I SUBMITTED MY CLAIM JUNE 12, 2013. YESTERDAY, AUGUST 9, 2013, I CALLED TO INQUIRE ABOUT THE STATUS OF MY CLAIM AND WAS TOLD THAT, DUE TO "OVERWHELMING" RESPONSE, CLAIMS FOR REIMBURSEMENT WERE TAKING MUCH LONGER AND THAT MY CLAIM HAD NO STATUS (MEANING NOTHING HAD BEEN DONE WITH IT). AT MINI'S RECOMMENDATION, I RESUBMITTED A REQUEST FOR REIMBURSEMENT BY EMAIL TODAY. I WOULD LIKE THE NHTSA TO BE AWARE OF THE DELAYED PROCESSING AS I AM SURELY NOT THE ONLY PERSON AFFECTED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR