NHTSA Complaint #10534224 — 2007 FORD EXPEDITION

OUR FAMILY DROVE OUR EXPEDITION EL TO HILTON HEAD ISLAND, SC. AFTER STOPPING TO RENT SOME BIKES WE WENT TO START OUR VEHICLE AND IT WOULD NOT START. AFTER HAVING IT TOWED TO A LOCAL SHOP WE WERE TOLD THAT OUR FUEL PUMP WAS BURNED UP AND THAT THEY WOULD ORDER A NEW PUMP. THE NEXT DAY THEY CALLED BACK TO INFORM US THAT THERE ARE NO FUEL PUMP'S AVAILABLE FOR THE EXPEDITION EL 131" WHEEL BASE AND THEY HAVE NO IDEA WHEN THEY WILL BE AVAILABLE AND FORD WOULD NOT GIVE THEM ANY INFORMATION. WE CONTACTED FORD AND THEY WOULD NOT HELP US UNLESS WE TRANSFERRED THE VEHICLE TO A FORD DEALERSHIP. WE DID THAT AND THE FORD DEALERSHIP TOLD US THE EXACT SAME THING. AFTER TRYING ALL WEEK TO FIND A FUEL PUMP OR TRY TO USE THE SHORTER VERSION THERE WAS NO WAY TO FIND ONE. WE ENDED UP HAVING TO RENT A CAR AND DRIVE IT BACK 1000 MILES TO MICHIGAN. WHEN WE GOT BACK TO MICHIGAN AND CONTACTED FORD THEY ONCE AGAIN SAID IT IS NOT THEIR FAULT, THE CAR IS NOT UNDER WARRANTLY AND SORRY FOR THE INCONVENIENCE BUT THEY OWE US NOTHING AND THEY CAN'T HELP US. WHEN I ASKED WHEN THERE WOULD BE FUEL PUMPS AVAILABLE THEY NEVER RESPONDED. I LOCATED A USED FUEL PUMP IN CANADA AND SHIPPED IT TO THE FORD DEALERSHIP. I THEN FLEW BACK TO HILTON HEAD AND DROVE IT BACK. THE FIRST TIME WE STOPPED THE CAR TO GET SOMETHING TO EAT THE CAR WOULD NOT START. I FINALLY GOT IT STARTED AND NEVER SHUT THE CAR OFF AGAIN FROM SC TO MICHIGAN - EVEN WHILE PUMPING GAS AND NEVER LET THE TANK GET BEOW 1/2 A TANK. THE CAR NOW JERKS AND THE FUEL PUMP IS ABOUT TO GO AGAIN. EVERY TIME I GET IN THE CAR I AM AFRAID IT IS JUST GOING TO STOP WORKING AND I WILL GET IN AN ACCIDENT. SO FAR IT HAS COST US OVER $2000.00 TO JUST GET THE CAR BACK HOME AFTER ALL THE EXTRA COSTS AND FORD WILL NOT TELL US ANYTHING OR WHEN ANY WILL BE AVAILABLE. THEY FURTHERMORE SAID THEY WORK CLOSELY WITH NHTSA AND THERE ARE NO ISSUES WITH THIS PART. *TR