NHTSA Complaint #10524628 — 2007 FORD EXPEDITION

THIS IS MY WIFE'S VEHICLE AND SHE WAS TAKING MY KIDS AND A FEW FROM THE NEIGHBORHOOD AS WELL AS MY DISABLED FATHER TO SONIC TO GET SOME ICECREAM. I WAS AWAY FOR A BASEBALL TOURNAMENT WITH MY 9 YR OLD AND RECEIVED A CALL THAT THE CAR WOULD NOT START. I HAD TO LEAVE AND MISS MY SONS GAME TO MAKE SURE MY WIFE WAS OK. WELL AFTER TRYING EVERYTHING I COULD AND STILL COULD NOT GET IT STARTED I HAD IT TOWED TO A GARAGE. THEY DROPPED THE TANK AND FOUND THAT THE CONNECTORS ON THE PUMP WERE MELTED AND STATED THIS COULD HAVE CAUSED A FIRE. NOW I WAS TOLD BY A FORD DEALER THAT THE WERE REMAKING THE PUMPS AS THEY KNEW OF THIS ISSUE. SO IF YOU KNOW OF THIS ISSUE AND DON'T ADVISE THE PUBLIC I FEEL THEY ARE LIABLE FOR ANY DAMAGE OR CLAIMS THAT THIS ISSUE MAY CAUSE. THE WORST PART IS WHEN I TRIED TO GET A NEW FUEL PUMP FOR THIS I WAS TOLD THEY WERE ON BACK ORDER AND WOULD NOT BE AVAILABLE UNTIL AUG 5 2013. SO THAT IS 2 MONTHS WITHOUT A SECOND CAR, AND MAKES IT VERY HARD TO MAKE IT TO WORK ONTIME. FORD THEN STATED THAT I DOSE NOT SHOW THAT I ORDERED A PART AND THEY COULD NOT HELP UNLESS I ORDERED THE PART AND THEN THEY WOULD SEE ABOUT THE PROBLEM. NOW A RECALL SHOULD BE LOOKED INTO FOR THIS AS MELTED WIRES IN A SECURED GASOLINE TANK. THAT SOUNDS MORE LIKE AND IED WAITING TO HAPPEN. I WOULD APPRECIATE YOU LOOKING INTO THIS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR