NHTSA Complaint #10533626 — 2009 BUICK ENCLAVE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10533626
Vehicle	2009 BUICK ENCLAVE
Component	STEERING
Date of Incident	July 31, 2013
Date Filed	August 5, 2013
Mileage	39,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE STEERING WHEEL STARTED TO MAKE A RUBBING, SQUEAKING SOUND UPON TURNING LEFT OR RIGHT AT LOW SPEEDS. BY THE NEXT DAY, I HAD LOST POWER STEERING COMPLETELY AT LOW SPEEDS. I WENT TO MAKE A TURN, THINKING I HAD POWER STEERING AND ALMOST GOT IN AN ACCIDENT BECAUSE I WAS UNABLE TO TURN THE CAR AS QUICKLY AS USUAL. IT WAS SO SCARY! I TOOK THE CAR TO THE DEALER WHO HAS HAD IT IN THE SHOP THE LAST FOUR DAYS. THEY ARE REPLACING THE ENTIRE STEERING COLUMN. I HOPE THAT WILL SOLVE THE PROBLEM, BUT AFTER READING TONS OF COMPLAINTS ONLINE AT BUICK ENCLAVE FORUMS, I FEAR THAT THIS ISSUE IS WIDESPREAD AND IS AN ON-GOING PROBLEM, NO MATTER HOW MANY "FIXES" AT THE DEALERSHIP. *TR

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