NHTSA Complaint #10533521 — 2000 MERCURY SABLE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10533521
Vehicle	2000 MERCURY SABLE
Component	SUSPENSION
Date of Incident	August 4, 2013
Date Filed	August 4, 2013
Mileage	62,436 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

MY MERCURY SABLE 2000, (I AM THE ORIGINAL OWNER), WAS TAKEN IN FOR NEW TIRES AND THE TECHNICIAN REPORTED THE REAR BRAKES WERE LOW AND REPLACED BOTH REAR BRAKE DRUMS AND CYLINDERS. UPON FURTHER INSPECTION HE NOTICED THE SPRING ON THE REAR STRUT DRIVERS SIDE HAD FRACTURED. WE ARE NOT SURE WHEN THIS HAPPENED, ALTHOUGH WE ARE SURE IT DID NOT HAPPEN AT THE GARAGE BECAUSE THERE WAS RUST BETWEEN THE FRACTURE JOINTS. THE SPRING NARROWLY MISSED PUNCTURING THE SIDE WALL OF THE TIRE. I DO REMEMBER FORD HAD A RECALL FOR A SHIELD ON THE FRONT STRUT SPRINGS AND THIS CAR WAS TAKEN TO THE DEALERSHIP FOR THIS REPAIR. I HAVE SEEN MANY REFERENCES ON THIS SITE ABOUT THE DEFECT ON THE REAR STRUTS. WHY HASN'T ANYTHING BEEN DONE ABOUT THIS? I'M AFRAID TO DRIVE THE VEHICLE WITH THE OEM FORD STRUTS FRONT AND REAR. BTW THE GARAGE QUOTED $800.00 TO REPLACE THE REAR STRUTS ONLY. *TR

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