NHTSA Complaint #10533384 — 2012 FORD FLEX

JUNE 27: GET TO FLORIDA 6 BLOCKS AWAY FROM WHERE WE WILL BE STAYING AND NEW FORD FLEX GAS TANK RUPTURES LEAVING US WITH NO GAS TO GET OFF FREEWAY. CALLED FORD CUSTOMER SERVICE AGENT SINCE VEHICLE IS UNDER WARRANTY AND THEY CALLED A TOW TRUCK. JUNE 29: DROPPED OFF KEYS FOR FORD FLEX AT TROPICAL FORD AT 9AM. EXPLAINED TO JACK WHAT WAS WRONG WITH GAS TANK. GOT A CALL FROM JACK A FEW HOURS LATER AND HE SAID THEY WERE ALL SET. I ASKED IF HE FOUND THE GAS TANK ISSUE AND HE SAID NO THEY LOOKED UNDER THE VEHICLE AND IT DIDN'T APPEAR ANYTHING WAS WRONG SO I CAN TAKE THE TRUCK. I THEN ASKED DID YOU POUR FUEL IN IT TO SEE IF IT IS LEAKING BECAUSE I HAVE PICTURES OF THE GAS LEAKING. HE SAID NO IT JUST LOOKED LIKE IT WAS FINE. THEN I ASKED WELL ARE YOU GOING TO TAKE THE GAS TANK OFF AND CHECK IT. HE SAID THEY DIDN'T REALLY WANT TO. CHECK OUT THIS ARTICLE: HTTP://M.USATODAY.COM/ARTICLE/NEWS/2384133 FORD FLEX GAS TANK ISSUES FORD RECALLS FLEX JUNE 31: PICKED UP FORD FLEX FROM TROPICAL FORD AND I AM STILL EXPERIENCING ISSUES WITH THE FUEL TANK. WE SMELL FUEL WHILE FILLING TANK. NOT SURE WHAT TO EXPECT NOW SINCE DEALERSHIP AND CUSTOMER SERVICE HAS BEEN OF VERY LITTLE HELP. WE HAVE PICTURES OF FUEL TANK LEAKING AND AUDIO RECORDINGS OF POOR FORD CUSTOMER SERVICE. *TR