NHTSA Complaint #10533383 — 2005 CHRYSLER CROSSFIRE CONVERTIBLE

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 23-035-11, DATED SEPTEMBER 01, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS. SUBJECT: CONVERTIBLE SOFT TOP BACK GLASS LOOSE AND/OR DETACHED FROM FABRIC (10 YR. / 100,000 MILE WARRANTY EXTENSION) OVERVIEW: THIS BULLETIN INVOLVES INSPECTING THE CONVERTIBLE SOFT TOP BACK GLASS AND IF NECESSARY REPLACING THE CONVERTIBLE TOP COVER. MODELS: 2005 (ZH) CROSSFIRE ROADSTER NOTE: THIS EXTENDED WARRANTY BULLETIN APPLIES TO VEHICLES EQUIPPED WITH CONVERTIBLE SOFT TOP. SYMPTOM/CONDITION: THE CUSTOMER MAY EXPERIENCE CONVERTIBLE SOFT TOP BACK GLASS LOOSE AND/OR DETACHED FROM FABRIC. DIAGNOSIS: IF THE CUSTOMER DESCRIBES THE SYMPTOM, PERFORM THE REPAIR PROCEDURE. MY REAR GLASS FELL OUT OF MY CONVERTIBLE WHILE IT WAS SITTING STILL, I DID MY RESEARCH AND FOUND OUT THAT THIS IS A VERY COMMON PROBLEM WITH THE 2005 YEAR MODEL. I FOUND THAT CHRYSLER PUT A TEN YEAR 100,000 MILE WARRANTY ON THE TOP WHICH IS COVERED BY THE SERVICE BULLETIN LISTED ABOVE. I CALLED CHRYSLER AND WAS TOLD THAT NOT ALL ARE COVERED BECAUSE THEY ARE STATE SPECIFIC WHICH IS BULL AND THEY SHOULD COVER ALL TOP THAT DEVELOP THE PROBLEM NO MATTER WHERE YOU LIVE, A DEFECT IS A DEFECT NO MATTER WHERE YOU LIVE. *TR