NHTSA Complaint #10532562 — 2013 TOYOTA AVALON

HEADLINER IS FALLING DOWN IN BACK BY REAR WINDOW. PROBLEM WAS REPORTED TO TOYOTA. I AM TOLD TOYOTA IS WORKING ON A FIX FOR IT BUT IT WILL BE A WHILE BEFORE A RESOLUTION IS FOUND. AS A GOOD WILL GESTURE TOYOTA TACKED UP THE HEADLINER IN THE MIDDLE WHERE IT WAS FALLING DOWN. A FEW DAYS LATER THE HEADLINER BEGAN TO FALL DOWN ON BOTH SIDES WHERE IT WAS TACKED UP BY THE REAR WINDOW. I WAS THEN TOLD, THEY WERE AFRAID THAT WOULD HAPPEN. TOYOTA HAS NO RESOLUTION AND WILL NOT REPLACE THE HEADLINER OR VEHICLE. I AM TOLD BY TOYOTA THAT THIS IS A COMMON PROBLEM. HOWEVER, AS THEY CANNOT REPAIR THE VEHICLES THAT HAVE THIS PROBLEM IT SOUNDS LIKE THEY ARE STILL SELLING VEHICLES WITH THIS DEFECT TO UNSUSPECTING CUSTOMERS. ALTHOUGH YOU CAN STILL SEE OUT THE REAR WINDOW, WHO KNOWS FOR HOW MUCH LONGER BEFORE IT JUST GIVES WAY. AS TOYOTA WILL NOT/OR CAN NOT REPAIR THIS ISSUE, AND WILL NOT REPLACE THE HEADLINER OR THE VEHICLE THEY REALLY AREN'T HONORING THE WARRANTY EITHER. IN AN EFFORT TO TRY TO RESOLVE THIS ISSUE, I COULD NOT GET PAST THE CLAIM REPRESENTATIVE AT HEADQUARTERS NOR THE FACTORY REP. EVIDENTLY, MANAGEMENT WILL NOT SPEAK WITH CUSTOMERS AND NO ONE WILL RESPOND BY E-MAIL. *TR