NHTSA Complaint #10532304 — 2002 FORD TAURUS

TL* THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, AN EXTREMELY LOUD NOISE EMITTED AS THE VEHICLE BEGAN TO SWERVE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE COIL SPRING HAD FRACTURED DUE TO CORROSION. THE VEHICLE WAS THEN TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT REPAIRED OR DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. A SECTION OF THE BROKEN SPRING PUNCTURED THE TIRE CAUSING IT TO BLOW OUT. THE TWO FRONT TIRES WERE REPLACED AT A COST OF $300. TWO NEW FRONT STRUT/SPRING ASSEMBLIES WERE INSTALLED. PARTS $220 LABOR $175, BROKEN STABILIZER LINK $19.68. THE RIGHT FRONT STRUT WAS REPLACED AS A PRECAUTION AS THE SPRING WAS RUSTY.