NHTSA Complaint #10532263 — 2011 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10532263
Vehicle 2011 FORD EDGE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 42,488 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

WELL KNOWN ISSUE WITH THE DRIVER DOOR LATCH FAILING ON THE 2011 FORD EDGE. DRIVER DOOR WILL CLOSE AND APPEARS TO BE SECURE. HOWEVER, THE DRIVER DOOR AJAR LIGHT WILL ILLUMINATE, THE CAR WILL NOT AUTO LOCK WHEN YOU REACH THE DESIGNATED SPEED AND THE INTERIOR LIGHTS REMAIN ON FOR APPROXIMATELY 20 MINUTES. ALL OF THIS RESULTS IN A DRAIN ON THE BATTERY. IT TAKES SLAMMING THE DRIVER DOOR TO THE POINT YOU ARE AFRAID THAT ANOTHER ISSUE WILL ARISE BEFORE YOU CAN GET THE CAR TO RECOGNIZE THE DRIVER DOOR IS CLOSED. I TOOK MY EDGE TO MY FORD DEALER TO HAVE THE DRIVER DOOR LATCH REPLACED. AS I WAS OUT OF WARRANTY AT THE TIME THIS PROBLEM STARTED, I HAD TO PAY OUT OF POCKET FOR THE REPAIR. I HAVE REQUESTED REIMBURSEMENT FROM FORD AS THIS APPEARS TO BE ANOTHER WELL KNOWN, WIDESPREAD ISSUE THAT FORD CHOOSES TO IGNORE INSTEAD OF ISSUING A RECALL. *TR

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