NHTSA Complaint #10532136 — 2009 KEYSTONE COUGAR

HELLO, I PURCHASED A 2009 KEYSTONE COUGAR 318SAB ON JUNE 7, 2013. DURING THE FINAL WALK THRU INSPECTION, I NOTICED THE SPARE TIRE CARRIER WAS CRACKED AND THE TIRE WOBBLING AROUND. THE DEALER, RUFF'S RV IN EUCLID, OH SAID THEY WOULD TRY TO GET ME A NEW SPARE TIRE CARRIER. A FEW WEEKS HAS GONE BY, AND I HAVE NO REPLACEMENT CARRIER. I THEN SEARCHED ONLINE AND FOUND A KEYSTONE SAFETY RECALL: 10V-063. THIS RECALL IS EXACTLY WHAT HAS HAPPENED TO MY UNIT, EXCEPT THAT I HAVE 15" TIRES INSTEAD OF 16" TIRES. I THEN CALLED KEYSTONE AND WAS TOLD MY RV IS NOT INCLUDED IN THE RECALL. I TOLD THE WOMAN THAT MY RV HAS THE EXACT PROBLEM AS THE RECALL, BUT SHE INSISTED THERE WAS NOTHING WRONG. HOW CAN THIS BE ALLOWED? SOMEONE COULD BE KILLED BECAUSE OF KEYSTONE'S NEGLIGENCE FOR NOT INCLUDING RV'S WITH 15" TIRES! IS THERE ANYTHING THAT CAN BE DONE BY YOUR OFFICE TO CORRECT THIS? THANKS IN ADVANCE FOR YOUR TIME! *TR