NHTSA Complaint #10531636 — 2011 FORD FIESTA

I TRAVELED FROM WILLIAMSBURG VA. TO NEW CUMBERLAND, PA ON BUSINESS. I STOPPED FOR LUNCH, FINISHED THEN PROCEEDED TO MY HOTEL. ON THE WAY AT ABOUT 40 MPH I HEARD A LOUD GRINDING NOISE DURING ACCELERATION. I'M RETIRED MILITARY SO I WAS CLOSE TO AN MWR AUTO CARE ON BASE. THEIR TECHNICIANS TOOK A LOOK AND TOLD ME THEY WERE 95% SURE IT WAS TRANSMISSION WITHOUT OPENING THE UNIT. FROM THERE I TOOK IT DIRECTLY TO THE CLOSES FORD DEALERSHIP, AND THEY TOLD ME THEY COULDN'T EVEN LOOK AT IT FOR TWO DAYS. THEY REFERRED ME TO A TRANSMISSION COMPANY THEY USE AROUND THE CORNER. THEY TOLD ME THEY WOULD DO A DYNASTIC AND WOULD LET ME KNOW. I RECEIVED THE CALL AND THEY TOLD ME THE ENGAGE BARRING SYSTEM UNIT WAS GOING. BOTH THE OWNER AND MANAGER DID SOME RESEARCH AND FOUND A LOT OF MATERIAL ON THIS 2011 FORD FIESTA TRANSMISSION. FORD HAD ALREADY DONE 5 UPDATES. I ALSO DID SOME RESEARCH AND FOUND A LOT PEOPLE WERE HAVING PROBLEMS WITH THIS TRANSMISSION. THE TRANSMISSION COMPANY TOLD ME THAT FORD HAD THIS UNIT ON A MAJOR BACK LOG DUE TO THE PROBLEMS AROUND THE COUNTRY. THEY FOUND A REBUILT THAT THEY COULD HAVE IN TWO DAYS, WHERE WAITING ON FORD WOULD HAVE BEEN A MONTH. BECAUSE I WAS ON BUSINESS, I NEEDED TO GET BACK TO VIRIGINA SO $2530 LATER I'M WRITING YOU. IS THERE ANY GUIDANCE OR INFORMATION YOU COULD PROVIDE? I WOULD LIKE TO SEE IF THERE IS A WAY TO HAVE FORD PAY FOR THEIR TRANSMISSION PROBLEMS. *TR