NHTSA Complaint #10526212 — 2011 FORD ESCAPE

WHILE DRIVING AT FREEWAY SPEEDS, A/C WAS RUNNING (MAX A/C) AND SUDDENLY WHITE SMOKE/MIST WAS COMING OUT OF VENTS. THE CABIN STARTED TO SMELL LIKE COOLANT. NO INDICATOR LIGHTS CAME ON, ENGINE TEMP REMAINED NORMAL, BUT IT CONTINUED TO COME OUT ALONG WITH COOL AIR. THIS INITIALLY HAPPENED DURING MORNING COMMUTE, AND SAME THING HAPPENED DURING EVENING COMMUTE. AFTER TAKING TO DEALERSHIP FOR SERVICE, THE DIAGNOSIS WAS THAT THE HEATER CORE NEEDS TO BE REPLACED, AT AN ESTIMATE OF $1,150. CALLED FORD TO REPORT THE PROBLEM, AS A HEATER CORE SHOULD NOT HAVE TO BE REPLACED ON A VEHICLE WITH THIS FEW MILES ON IT, AND JUST OVER TWO YEARS OLD. WAITING FOR RESOLUTION. WILL BE ALMOST A WEEK WITHOUT CAR. *TR