NHTSA Complaint #10525920 — 2012 FORD FOCUS

WHEN WE DROVE THIS BRAND NEW FORD FOCUS OFF THE DEALER LOT WE NOTICED A SUDDEN JERK IN THE TRANSMISSION. WE DID NOT KNOW IF THIS WAS A FLUKE OR NORMAL SO WE DROVE IT ABOUT A THOUSAND MILES. THE TRANSMISSION BEGAN TO JERK MORE, JUMP, STALL, HESITATE, AND REV UP NEEDLESSLY AND SEEM TO GET STUCK IN GEAR. WE TOOK IT BACK TO THE DEALER WITH OUR COMPLAINTS AND THEY REPROGRAMMED THE COMPUTER AND TOLD US TO GIVE IT ANOTHER THOUSAND MILES TO IMPROVE. AS OF THIS DATE, WE HAVE HAD THIS CAR BACK TO THE SHOP 7 TIMES WITH THE SAME COMPLAINT. AT ABOUT 36,000 MILES THEY DID PUT IN A CLUTCH KIT WHICH HELPED IT FOR ABOUT EIGHT THOUSAND MILES. UNFORTUNATELY, THE PROBLEM HAS RETURNED. IT IS AND ALWAYS HAS BEEN A SAFETY ISSUE FOR US. WE NEVER KNOW WHEN IT IS GOING TO HESITATE GETTING OUT INTO TRAFFIC...AND WE HAVE BEEN CLOSE TO AN ACCIDENT SEVERAL TIMES. THIS LAST TRIP TO THE SHOP, JUST FRI THE 19TH, THEY TELL US THERE IS NOTHING THEY CAN DO...JUST LIVE WITH IT. I KNOW WE ARE NOT THE ONLY ONES THAT HAVE THIS PROBLEM, THE TECHNICIAN TOLD US THAT OUTRIGHT. WE ARE SICK OF THIS CAR AND WE HAVE EXHAUSTED ALL OUR RESOURCES. WE WANT PEOPLE TO KNOW THIS IS NOT A SAFE CAR SO THAT IS OUR REASON FOR THIS LETTER. *TR