NHTSA Complaint #10525482 — 2013 SUBARU BRZ

EQUIPMENT ADAPTIVE/MOBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10525482
Vehicle	2013 SUBARU BRZ
Component	EQUIPMENT ADAPTIVE/MOBILITY
Date of Incident	July 17, 2013
Date Filed	July 17, 2013
Mileage	2,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE RADIO HEAD UNIT TOUCHSCREEN IS FAIRLY UNRESPONSIVE TO THE TOUCH AND BUTTONS ARE TOO SMALL. FORCES DRIVER TO SPEND MORE TIME LOOKING AT UNIT WHILE DRIVING THAN A RESPONSIVE TOUCH SCREEN WITH LARGER BUTTONS. SEVERAL TIMES I WAS FRUSTRATED WHEN SCREEN WOULD NOT RESPOND TO THE TOUCH OR WHEN THE "SOUND" BUTTON WAS ACTIVATED/PRESSED INSTEAD OF THE "UP" STATION/ARROW BUTTON. THE TWO BUTTONS ARE WAY TOO CLOSE. SYSTEM NEEDS A SOFTWARE UPDATE. ALSO, VOICED GPS DIRECTIONS PROVIDED WILL NOT RETURN ONCE A PHONE CALL IS RECEIVED OR PLACED. ONLY THE MAPPED DIRECTIONS ARE ACTIVATED AND CAUSES DISTRACTION WHEN SCREEN MUST BE VIEWED INSTEAD OF DIRECTIONS BEING HEARD. *TR

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