NHTSA Complaint #10524795 — 2007 GMC ACADIA

OUR CAR WAS SERVICED BY JIM SALERNO GMC IN RANDOLPH,NJ ON 5/4/13. THE CAR WAS BROUGHT IN TO CHECK THE TRANSMISSION THAT WAS INSTALLED BY SALERNO IN 2011 BUT WE WERE TOLD TRANS IS OK, THE TIMING CHAINS NEED TO BE REPLACED. WE GET THE JOB DONE WHICH REQUIRES THEM TO TAKE THE ENGINE OUT OF THE CAR. WE GET THE CAR BACK FROM THEM AND IT IS IDLING VERY LOW TO THE POINT IT STALLED ONCE WHEN MY WIFE STOPPED TO GET OUT OF THE CAR TO GET OUR MAIL. AND WE NOTICED IT DIDN'T START UP THE SAME AS BEFORE (SLOWER) BUT WE DIDN'T MENTION THIS TO SALERNO BECAUSE WE TRUSTED THEM IN DOING THE JOB RIGHT (BIG MISTAKE!) FOR THE NEXT FEW WEEKS, MY WIFE DOES SOME LOCAL DRIVING WITH THE CAR UNTIL 6/22/13 WHEN WE (MY WIFE AND I AND OUR TWO SMALL CHILDREN AND OUR DOG) LEFT FOR A LONG DRIVE UP TO MAINE. WE MADE IT INTO MASSACHUSETTS AND THEN AN ENGINE LIGHT CAME ON FOLLOWED BY A LOT OF RATTLING FROM THE ENGINE. THIS WAS QUITE SCARY SINCE THE CAR STARTED DRIVING ERRATICALLY AND WE WERE TRAVELING AT HIGH SPEEDS ON RT 84. WE LUCKILY PULL OVER INTO A SMALL REST STOP AND 5 HOURS LATER, A INGERSOLL GMC COMES WITH A FLATBED TRUCK AND A LOANER CAR. *TR