NHTSA Complaint #10524445 — 2005 MINI COOPER

WHILE I WAS DRIVING ON THE HIGHWAY APPROXIMATELY 65 MPH MY STEERING GAVE OUT AND LOCKED UP, ALMOST SLAMMING ME INTO THE GUARD RAIL. I WAS FORTUNATE ENOUGH TO STOP BEFORE TRAGEDY. UNFORTUNATELY I WAS BLOCKING A LANE OF TRAFFIC UNTIL I COULD FORCE MY WAY OF THE ROADWAY. THE SECOND INCIDENT HAPPENED AS I WAS TURNING INTO MY OWN DRIVEWAY. THE STEERING LOCKED UP AGAIN CAUSING ME TO MISS MY DRIVEWAY AND CRASH INTO THE DITCH. THE OTHER SAFETY ISSUES WITH MY CAR IS THE WINDSHIELD WIPERS WILL STOP WORKING AT RANDOM AND THE REVERSE AND TAIL LIGHTS WILL FAIL AT RANDOM. THE ENGINE LIGHT STAYS ON AND THE CODES READ EMISSIONS FAILURE. WHEN I TALK TO MINI COOPER CUSTOMER RELATIONS THEY GAVE ME AN EXTENDED 100,000 MILE WARRANTY ON THE POWER STEERING AND EMISSIONS. MINI COOPER CLAIMS THEY CAN'T DO THE SAFETY REPAIRS DUE TO A PART SHORTAGE. THEY EXTENDED MY ALREADY EXTENDED WARRANTY TO 150,000 MILES AND ARE WANTING TO CHARGE ME FOR DIAGNOSTICS ON THESE EXTENDED WARRANTY ISSUES. THEY WILL NOT OFFER ANY RESOLUTION AND CLAIM IT IS MY PROBLEM AS A CONSUMER AND CLAIM THE POWER STEERING ISSUES ARE NOT SAFETY RELATED. WHEN I ASKED ABOUT THE ELECTRICAL LIGHTING ISSUES THEY REPLIED WITH THAT'S NOT MINI COOPERS PROBLEM. *TR