NHTSA Complaint #10524247 — 2011 FORD F-150

THE FIRST PROBLEM WAS WHILE DRIVING ON THE INTERSTATE AT AROUND 70MPH IT FELT LIKE I WAS REAR ENDED AND PRETTY HARD. I LOOKED AROUND AND THERE WERE NO CARS NEARBY. IN ABOUT 2 MINUTES IT DID IT AGAIN AND AGAIN THE STARTED TO BE INTERMITTENT. I TOOK IT TO THE SHOP THE REPLACED COIL PACK AND PLUGS AND SENT ME ON MY WAY. I DID NOT MAKE IT 2 MILES DOWN THE ROAD WHEN THE ENGINE STARTED TO SHUDDER. TOOK TRUCK BACK THEY KEPT IT FOR WEEKS THEN SAID IT WAS FIXED. THEY HAD INSTALLED THE SHIELD PER THE TSB AND AGAIN SENT ME ON MY WAY. WITHIN 1 MILE IT DID IT AGAIN AND I WAITED TO TAKE IT BACK AS I NEEDED MY TRUCK FOR WORK AND THEY WERE GIVING ME TINY SUV LOANER CARS. THIS TIME THEY REPLACED INTERCOOLER AFTER WEEKS AND WEEKS OF IT SITTING THERE. THIS HAPPENED APPROX. 12 TIMES. DURING THIS TIME I SENT LETTERS ABOUT MY CONCERNS TO EVERY PERSON ON THE BOARD OF DIRECTORS AT FORD WITH NO RESPONSE. THE CUSTOMER SERVICE MANAGER FOR FORD NOT ONLY AVOIDED MY CALLS AND WOULD NOT REPLY TO ME THEN I TRIED TO ESCALATE ABOVE HER AND REACHED A VERY ARROGANT JERK THAT BLEW ME OFF. ONCE FINALLY GETTING A REPLY FROM [XXX] I GOT THE REPLY I HAVE EXPECTED. THE CORPORATE BLOW OFF! FORD DOES NOT LET YOU GET PAST CSM. THIS HAS BEEN GOING ON FOR OVER 7 MONTHS. I HAD ENOUGH SO DECIDED TO TRY TO SELL THIS DEATH TRAP AND DEALERSHIPS WERE LOW BALLING ME DO TO THE KNOWN ISSUES. WHEN LEAVING A DEALERSHIP AND TRYING TO CROSS A RURAL HWY THE TRUCK LOST POWER AND I WAS NERVOUSLY SLAMMING THE GAS PEDAL TO THE FLOOR AND NOTHING HAPPENED. I HAD A DUMP TRUCK COMING AT ME BLOWING ITS AIR HORNS. THE TRUCK STARTED TO GO BUT BARELY LIMPING. THIS HAS NOW HAPPENED 3 MORE TIMES AND FORD DENIED THIS HAS HAPPENED TO OTHER TRUCKS AND THAT THEY KNEW OF THE PROBLEM. THEY NOW WILL NOT EVEN WORK ON THE PROBLEM PERIOD I WAS TOLD THEY ARE NOT ALLOWED TO TRY TO REPAIR THESE TRUCKS AT ALL. I HAVE A VERY DANGEROUS TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR