NHTSA Complaint #10524141 — 2007 NISSAN XTERRA

IN JANUARY OF 2013, MY CAR WAS TOWED TO THE KRAFT NISSAN IN TALLAHASSEE, FLORIDA AND THERE I LEARN THAT MY COMPUTER/BRAIN THAT MAKES MY CAR FUNCTION NEEDED TO BE REPLACE. HOWEVER, I WAS TOLD THAT MY CAR COULD BE AT THE DEALERSHIP APPROXIMATELY 6 MONTHS OR LONGER BECAUSE THE PART IS ON BACK ORDER. THE PART COULD NOT BE FOUND ANYWHERE IN THE STATE OF FLORIDA OR IN THE UNITED STATES. I WAS TOLD BY THE DEALERSHIP SERVICE DEPT THAT THE PART NEEDED TO BE REPRODUCE. I INQUIRED IF THIS PART WAS A DEFLECT ISSUE OR A NATIONAL CAMPAIGN FOR DEFLECTED CAR PARTS, AND WAS TOLD NO. I PAID APPROXIMATELY 1800 DOLLARS FOR THE REPAIR BILL. WHILE MY CAR WAS IN THE SHOP, I RECEIVED A LETTER THAT EXPLAINED THE COOLANT FLUID IN THE RADIATOR CAN BECOME CONTAMINATED WITH THE TRANSMISSION FLUID AND CAUSE THE TRANSMISSION FAILURE. I WAS HAVING A ISSUE WITH MY TRANSMISSION; HOWEVER, AFTER THE CAR WAS REPAIRED I REQUESTED THAT SOMEONE FROM THE SERVICE DEPT TEST DRIVE THE CAR AND INDEED THEY DRIVE IT AND STATED THEY HEARD NOTHING. LATER, I REQUESTED IT BE DRIVEN BY A MECHANIC; THEREFORE WE WENT FOR A DRIVE AND INDEED I WAS TOLD IT WAS TRANSMISSION PROBLEM, BUT IT WILL COST ME 7500 DOLLARS FOR A NEW TRANSMISSION BECAUSE THEY ARE NOT HONORING ANY LETTER I RECEIVED ACCORDING TO THE OWNERS OF KRAFT AFTER SHOWING THE LETTER AS PROOF. AS OF TODAY, I WAS TOLD THE COMPUTER /BRAIN WAS A DEFECTED PART AND NISSAN SHOULD HAVE REPLACED THE DEFLECTED PART ALONG WITH THE TRANSMISSION; TODAY MY CAR IS AT NISSAN FOR AN OIL CHANGE AND STILL TO THIS DATE I AM BEING TOLD THAT THEY ARE NOT AWARE OF ANY NATIONAL CAMPAIGN FOR THE TRANSMISSION ISSUES I AM HAVING EVEN THOUGH THEY HAVE CONFIRMED TODAY THAT THE FLUIDS ARE CONTAMINATED. SERVICE REP QUOTE ME A EXTENDED WARRANT I CAN PURCHASE FOR 3000 DOLLARS SINCE MY CAR NOW HAVE 103000 MILES PRIOR TO IT HAD APPROX 95000. I NEED HELP WITH THIS ISSUE. *TR