NHTSA Complaint #10524114 — 2007 BMW X3 SAV ENGINE

Complaint Details

ODI Number	10524114
Vehicle	2007 BMW X3 SAV
Component	ENGINE
Date of Incident	June 10, 2013
Date Filed	July 10, 2013
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

LOW COOLANT LIGHT CAME ON, AND BMW DEALER FOUND A CRACK ON THE WATER PUMP. UPON FURTHER INSPECTION, THE ENGINE WAS NOTED TO BE CANTED, MAKING IT IMPOSSIBLE TO ATTACH THE NEW WATER PUMP. IT WAS DISCOVERED THAT THE ENGINE MOUNT BOLTS (TOTAL OF 4 ON ONE SIDE) HAD ALL BROKEN OFF, CAUSING THE ENGINE TO TILT. THE REPAIR WAS $2000 AND WHEN I CALLED BMW USA, THEY SAID THAT THERE WOULD BE NO COMPENSATION BACK TO ME, AND THAT THE BROKEN BOLTS WERE SECONDARY TO THE CAR HAVING 90,000 MILES. CHANGING BOLTS IS NOT A NORMAL WEAR AND REPLACEMENT ITEM, AND THE CAR HAS NEVER BEEN IN AN ACCIDENT. OUR VEHICLES ARE GENTLY DRIVEN, AND NEVER GO OFF ROAD, SO I AM MYSTIFIED HOW THIS HAPPENED. *TR

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