NHTSA Complaint #10524106 — 2010 CHRYSLER SEBRING CONV

FURTHER TO MY LAST EMAIL DATED 7/8/2012 WHICH WAS ASSIGNED ODI NUMBER 10523670. I WISH TO ADVISE THAT AS OF THIS DATE, I HAVE NOT BEEN ABLE TO BE TOLD WHAT THE MECHANIC DIAGNOSIS IS?, EVEN THOUGH I HAVE MADE REPEATED FOLLOW-UP CALLS AS SUGGESTED BY VARIOUS SERVICE PERSONNEL, 1. [XXX], 2.[XXX] AND 3.[XXX] AT SOUTARS DODGE DEALERSHIP, 631 WEST MAIN ST, BARSTOW, CA 92311, PH 760-256-3502. THEY ALL PROMISED TO GET BACK TO ME BUT NEVER DID. MY LAST CALL ON TUES, 07/09/2013 IN THE AFTERNOON, I SPOKE WITH [XXX] WHO FIRST ATTENDED TO ME ON TUES 7/2/2013 WHEN THE CAR WAS TOWED IN FROM BAKER, CA AND LEFT FOR WARRANTY REPAIR, ETC, HE TOLD ME THAT THE MECHANIC TRIED 4 FREEZE PLUGS WHICH DID NOT WORK AND THEY ARE WAITING ON A FIFTH ONE WHICH WILL HOPEFULLY WILL WORK. NOTE: THE FIRST MECHANIC IN BAKER, CA WHO CHECKED THE CAR THERE ,TOLD ME THAT HE ORDERED, RECEIVED AND TRIED A FREEZE PLUG USING ALL OF THE DETAILS PERTAINING TO THE MANUFACTURE SPECIFICATIONS BUT THAT DID NOT WORK BECAUSE IT WAS TOO SMALL. [XXX] AT THE DEALERSHIP SERVICE ALSO TOLD ME ON THUE 07/09/2013, THAT THE LAST 4 FREEZE PLUGS THAT THEY ORDERED AND TRIED USING WERE TOO SMALL. HOW AND WHY THIS IS HAPPENING, I AM FINDING IT HARD TO UNDERSTAND?. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR